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Free shipping in NZ on orders over $150, to Australia on orders over $200, and Worldwide on orders over $250 *Charges may apply on international shipping of bikes. TAKE A FURTHER 15% OFF SALE - OFFER ENDS 25/01/21 SIMPLY ENTER THE CODE THANKYOU15

So Beau Baby FAQs

We hope the below helps you find the information you need, but if not, please reach out and contact us

What is Laybuy and how does it work?

We have partnered with popular payment provider Laybuy so that customers can pay for their order with interest free weekly installments – Available to NZ, Australian and UK customers only

Q. How do I sign up?

A. Just continue to checkout and select Laybuy as your payment option or visit laybuy.com/consumer to create your account.

Q. Who can use Laybuy?

A. Any NZ, Australia or UK resident over 18 with a current debit or credit card.

Q. How is my limit approved?

A. Your limit is assigned through our instant credit check upon sign up. If you don’t have a credit score, Laybuy will assign you with $120. No extra information about you is required!

Q. How do I return my order?

A. Simply return your items to the Retailer as normal. The Retailer will process the refund through the Laybuy platform and we will credit the funds to your nominated debit or credit card and adjust or cancel your payment schedule as necessary.

Q. Is there anything else I should know?

A. A late fee of $10 will be applied to your account 24 hours after a missed payment. You can also spend more than your assigned limit, the excess will be added to your first payment.

Q. What if the item I want to purchase is more expensive than my Laybuy credit limit?

A. You can shop and spend more than your limit if you have a sufficient balance on your debit or credit card to complete the purchase.
However, if you exceed your limit this will change the way in which you will be required to make payments to us as the excess must be paid at the time of your first installment. For example, if you have a limit of $120 and want to purchase an item for $200, your designated debit or credit card will be charged $80 on the date of purchase. That is, the $80 “limit excess” and your payments for the next 5 weeks will be $24 per week.

I want to use Afterpay. How do I sign up?

Afterpay is available to people who: Live in Australia or NZ; are at least 18 years old; are capable of entering into legally binding contract; have a valid and verifiable email address and mobile number; and; use an Australian or NZ credit card or debit card to make the purchase.

You do not need to register prior to making your first Afterpay purchase. Simply choose Afterpay as your payment method at checkout. If it is your first time using Afterpay, you will provide payment details as usual to complete your purchase. Once your first order is approved, your account is created. All you need to do is visit www.afterpay.com to set up a password, and you will be able to make more purchases using Afterpay by entering your login details upon checkout.

Q. When will my first payment be taken?

A. You will pay the first 25% of the order value at the time you place your order.

Q. How does Afterpay work?

A. Afterpay offers simple installment plans for online shoppers, allowing a purchase to be paid for in four equal installments, due every 2 weeks. After you checkout, the goods will be shipped straight to you, and at any time, you can log in to your Afterpay account to see your payment schedule and to make a payment before the due date. Otherwise, Afterpay will automatically take the money from your credit or debit card every 2 weeks. Please note Afterpay does not approve 100% of orders and they are committed to ensuring that they support responsible spending. Please refer to the Afterpay website for further information.

Q. Is there a cost to use Afterpay?

A. Afterpay does not charge a fee to shoppers when purchasing. The only fees applied to a shoppers account are late fees if your scheduled payments are unsuccessfully processed and , after being notified, you do not log in to your Afterpay account to make payment via a different method. Please refer to the Terms outlined on the Afterpay website for further information.

Q. Is Afterpay safe and secure?

A. Yes, Afterpay understands how important security is so they ensure that your personal information is protected. Afterpay is a PCI DSS Level 1 certified compliant Service Provider organisation. PCI DSS is a comprehensive set of requirements created by the Payment Card Industry Security Standards Council to enhance cardholder data security and to ensure the safe handling and storage of sensitive credit card information and data. This is the highest level of security in the payment industry.

How much does shipping cost?

New Zealand

For orders under $99 delivery is charged at $7.95 tracked courier service.

Spend over $99 and we will ship for free using a tracked courier service. 

Delivery 2 – 5 working days approx.

Australia

For orders under $150 delivery is charged at $15 tracked courier service.

Spend over $150 and we will ship for free using a tracked courier service (please note charges may apply on international shipping of bikes).

Delivery 3 – 10 working days approx.

Worldwide (outside New Zealand and Australia)

For orders under $200 delivery is charged at $25 tracked courier service.

Spend over $200 and we will ship for free using a tracked courier service (please note charges may apply on international shipping of bikes).

Delivery 5 – 15 working days approx.

*Please note that while we endeavor to work with local and international couriers to get your goods to you as quickly as possible, we cannot be held responsible for any unforeseen courier delays. We are unable to offer refunds on items that arrive late due to delays beyond our control.

Our website will automatically send out an email confirmation to you when your order is placed and another once your order has been dispatched.

Occasionally these emails end up in junk folders, so if you haven’t received a confirmation please check there first.

If you still cannot locate an email from us then please contact us by email or via facebook or instagram message.

Please note all shipping time frames are provided by our courier and freight providers, sometimes they are quicker, sometimes (frustratingly) they are slower. The time frames are approximate and if your order does not arrive within the expected time frame, it does not mean it’s lost! We have sent 10,000+ orders and have had less than a dozen go (properly) missing.

We aim to dispatch your order (excluding pre-orders) within 1 – 3 business days of your order being placed, and if we’re really on our game we will pack your items and get them out the door within a few hours!

New Zealand

Delivery 2 – 5 working days approx.

Australia

Delivery 3 – 10 working days approx.

Worldwide (outside New Zealand and Australia)

Delivery 5 – 15 working days approx.

*Please note that while we endeavor to work with local and international couriers to get your goods to you as quickly as possible, we cannot be held responsible for any unforeseen courier delays. We are unable to offer refunds on items that arrive late due to delays beyond our control.

What is your returns & exchange policy?

Returns Policy

Damaged or Faulty Items

We ensure our goods are of the highest quality and we are confident that all items purchased from us are in perfect order, but in the rare occurrence that you receive a damaged or faulty item please contact us immediately via email hello@sobeaubaby.com with photos of the item. We will provide a full refund, store credit or an exchange (if we have a replacement in stock) once we have received the returned item. Please note products must be returned to us within 21 days of the purchase and must be returned in the same condition as received with all labels etc. returned with the item.

Tiba + Marl Bags –

Tiba + Marl Bags are thoroughly quality tested and are covered by a 12 month warranty from date of purchase. If an issue presents itself within the first 30 days from purchase, we will arrange to have the bag returned to us and either replace or refund the item. After that, in line with Tiba + Marl’s Environmental Policy, we will repair where possible. Unfortunately we can’t repair or replace a faulty item without proof of purchase. Please note that this excludes any issues which are due to misuse or external factors not relating to the manufacturing of the product, or normal wear and tear. Please refer to the Bag Care section on Tiba + Marl’s website for information on how to look after your bag.

Saben Bags –

Saben will repair your handbag at no charge for the first 90 days after purchase.
If there is a fault or issue with a bag we must first assess the repair either by photos or in person. As each individual bag is made by hand, from time to time faults occur in the manufacturing process. Saben bags are built for longevity and in an effort to make sustainable fashion – we always opt to repair first. Their repair process follows a 3-step procedure: 1) If we can repair the fault / damage we reserve the right to first repair the bag. 2) If we can’t repair the bag and we believe it is fault of manufacture we will replace with the same or similar bag. 3) If we can’t replace the item, we will refund. Repairs are free for 90 days after the purchase date. Thereafter, we charge a repair fee which is based on the type of repair and proof of purchase is required. Most repairs take 3-4 weeks to complete, though this may vary. Please refer to the Bag Care section on Saben’s website for information on how to look after your bag.

Exchange Policy

We make every effort to make sure our product descriptions are as detailed as possible and that includes sizing and colour guides for our clothing products. If you have a question about sizing then please feel free to contact us at hello@sobeaubaby.com prior to making your purchase – we are happy to help.

If you change your mind or if you have ordered the wrong size we are happy to provide an exchange or store credit for the original purchase price of the item (not including shipping costs). Items must be returned to us within 21 days of the original purchase and must be in a resalable condition with packaging intact and all labels etc. returned with the item. The cost of shipping the returned item (and cost to receive any replacement items) is the responsibility of the buyer. We are unable to offer refunds on items that are not damaged or faulty.

Sale items may only be exchanged or refunded if faulty. All Sale purchases are final, please select carefully.

Sale Policy

So Beau Baby reserves the right to run a promotion or sale without prior notification and without obligation to retrospectively reimburse purchases made prior to the sale going live. All offers shown are valid for a limited time. Limited quantities available, while supplies last. No rain checks. Promotional offers may not be used in conjunction with other offers. Certain other exclusions and limitations may apply. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed. So Beau Baby reserves the right to modify or discontinue any offer at any time.

How do So Beau Baby Loyalty Points work?

Purchases at www.sobeaubaby.com will earn you loyalty points which can be redeemed against future purchases.

To be eligible for So Beau Baby loyalty points you must already have or create an account through our site or by visiting here. You can also create an account when you checkout for the first time.

You will receive 5% of your purchase price back in loyalty points to spend on your next order.

100 loyalty points = $1 off your next purchase.

1000 loyalty points = $10 off your next purchase.

Loyalty Points will expire after 90 days – For full Terms & Conditions click here

Points can be redeemed at checkout – you will be prompted to redeem them once there. You can choose to redeem part or all of your points when you checkout.

Loyalty Points cannot be exchanged for cash – for full Terms & Conditions click here

Your points can be found on the My Account page.

What payment methods do you accept?

Payment Methods

Credit Card – We accept debit and credit card payments from both VISA and Mastercard though our secure Payment Express gateway.

AMEX – you can pay by AMEX by using our Paypal payment option – you don’t need to have Paypal account to pay with AMEX.

Paypal – We accept payments via Paypal.

Laybuy – This is available for NZ, Australian and UK customers only – see FAQ’s for more information.

All of the above options are available at checkout.

Pricing

All prices quoted on our website are in New Zealand dollars (NZD) and inclusive of tax. If you make a purchase using a credit card your account will be charged in NZD. If you are paying from overseas please check with your card issuer as additional charges may be applied. The name that will appear on your statement will be So Beau Baby.

So Beau Baby is an online only business based in NZ.