So Beau Baby FAQs

We hope these help you find the information you need – if not, please reach out and contact us

Laybuy

What is Laybuy and how does it work?

We have partnered with popular payment provider Laybuy so that customers can pay for their order with interest free weekly installments – Available to NZ, Australian and UK customers only

Q. How do I sign up?
A. Just continue to checkout and select Laybuy as your payment option or visit laybuy.com/consumer to create your account.

 

Q. Who can use Laybuy?
A. Any NZ, Australia or UK resident over 18 with a current debit or credit card.

 

Q. How is my limit approved?
A. Your limit is assigned through our instant credit check upon sign up. If you don’t have a credit score, Laybuy will assign you with $120. No extra information about you is required!

 

Q. How do I return my order?
A. Simply return your items to the Retailer as normal. The Retailer will process the refund through the Laybuy platform and we will credit the funds to your nominated debit or credit card and adjust or cancel your payment schedule as necessary.

 

Q. Is there anything else I should know?
A late fee of $10 will be applied to your account 24 hours after a missed payment. You can also spend more than your assigned limit, the excess will be added to your first payment.

 

Q. What if the item I want to purchase is more expensive than my Laybuy credit limit?
A. You can shop and spend more than your limit if you have a sufficient balance on your debit or credit card to complete the purchase.
However, if you exceed your limit this will change the way in which you will be required to make payments to us as the excess must be paid at the time of your first installment.
For example, if you have a limit of $120 and want to purchase an item for $200, your designated debit or credit card will be charged $80 on the date of purchase. That is, the $80 “limit excess” and your payments for the next 5 weeks will be $24 per week.

 

Shipping

How much does shipping cost?

New Zealand

For orders under $99 delivery to New Zealand is charged at a flat-rate of $5.95. This a tracked courier service.

Spend over $99 and we will ship for free using a tracked courier service

Australia

For orders under $99 with delivery to Australia we have 3 shipping options

  • Untracked Air Mail – $5.95
  • Tracked International Courier – $9.95
  • Express International Courier – $19.95

For orders over $99 with delivery to Australia we have 3 shipping options

  • Untracked Air Mail – FREE
  • Tracked International Courier – $4.95
  • Express International Courier – $14.95

All orders over $200 will automatically be sent tracked international courier for FREE

Worldwide (outside of NZ + Australia)

For orders under $99 with delivery to worldwide destinations, we have 2 options

  • Untracked Air Mail – $19.95
  • Tracked International Courier – $29.95

For orders over $99 with delivery to worldwide destinations, we have 2 options

  • Untracked Air Mail – FREE
  • Tracked International Courier – $14.95

All orders over $200 will automatically be sent tracked international courier for FREE

Why haven't I received a shipping notification?

Our website will automatically send out an e-mail confirmation to you when your order is placed and another once your order has been dispatched.

Occasionally these e-mails end up in junk folders, so if you haven’t recevied a confirmation please check there.

If you still cannot locate an e-mail from us then please contact-us by e-mail or via facebook/instagram message

How long will it take to get my order?

Please note all shipping timescales are provided by our courier and freight providers, sometimes they are quicker, sometimes (frustratingly) they are slower. The timescales are targets, if your order does not arrive within the timescale it does not mean it’s lost! We have sent 10,000+ orders and have had less than a dozen go (properly) missing.

We aim to dispatch your order (excluding pre-orders) within 1 business day of your order being placed, if we’re really on our game we get out the door within a few hours!

New Zealand (non-rural) – Delivery normally takes 1-2 business days after dispatch, a tracking reference will be supplied to help you track your order

New Zealand (rural) – Delivery normally takes between 2-4 business days after dispatch, a tracking reference will be supplied to help you track your order

Australia (standard UNTRACKED) – Delivery normally takes between 3-10 business days after dispatch – this is an untracked service, if you would like your order to be sent tracked please select one of our tracked shipping options at checkout.

Australia (TRACKED) – For an extra few dollars we will send your package on a tracked service (this we recommend) You can normally expect to receive your parcel within 3-6 business days or 2-4 business days after dispatch for Express. We will provide a tracking reference to help you track your order

Rest of the World – Delivery normally takes between 5-15 business days after dispatch

Returns & Exchange Policy

What is your returns & exchange policy?

Returns Policy

Damaged/Faulty Items

We ensure our goods are of the highest quality and we are confident that all items purchased from us are in perfect order, in the rare occurrence that you receive a damaged or faulty item please contact us immediately via email hello@sobeaubaby.com. We will provide a full refund, store credit or an exchange (if we have a replacement in stock) once we have received the returned item. Please note products must be returned to us within 21 days of the purchase and must be returned in the same condition as received with all labels etc. returned with the item.

Exchange Policy
We make every effort to make sure our product descriptions are as detailed as possible and that includes sizing and colour guides for our clothing type product. If you have a question about sizing then please feel free to contact us at info@sobeaubaby.com prior to making your purchase – we are happy to help.

If you change your mind or if you have ordered the wrong size we are happy to provide an exchange or store credit for the original purchase price of the item  (not including shipping costs). Items must be returned to us within 21 days of the original purchase and must be in a resalable condition with packaging intact and all labels etc. returned with the item. The cost of shipping the returned item is the responsibility of the buyer. We are unable to offer refunds on items that are not damaged or faulty.

So Beau Baby Loyalty Points

How Do So Beau Baby Loyalty Points Work?

Purchases at www.sobeaubaby.com will earn you loyalty points which can be redeemed against future purchases.

To be eligible for So Beau Baby loyalty points you must already have or create an account through our site either by visiting here. You can also create an account when you checkout for the first time.

100 loyalty points = $1 off your next purchase

Generally for every $10 you spend (not including shipping costs) you will receive loyalty points equivalent to $1 discount on future purchases

Loyalty Points will expire after 90 days – For full terms & conditions click here

How do I redeem my Loyalty Points?

Points can be redeemed at checkout – you will be prompted to redeem them once there. You can choose to redeem part or all of your points when you checkout.

Loyalty Points cannot be exchanged for cash – for full terms & conditions click here

Where can I find how many points I have earned?

Your points can be found on the My Account page

Other questions

What payment methods do you accept?

Payment Methods 

Credit Card – We accept debit & credit card payments from both VISA and Mastercard though our secure Payment Express gateway.

AMEX – you can pay by AMEX by using our Paypal payment option – you don’t need to have  Paypal account to pay with AMEX.

Paypal – We accept payments via Paypal

Layby – Layby payments can be made via bank transfer (we will supply the details once order is placed) or Paypal for Australian customers. Layby is available as an option at checkout

Laybuy – This is available for NZ and Australian customers only – see FAQ’s for more information

All of the above options are available at checkout

Pricing

All prices quoted on our website are in New Zealand dollars (NZD). If you make a purchase using a credit card your account will be charged in NZD. If you are paying from overseas please check with your card issuer as additional charges may be applied. The name that will appear on your statement will be So Beau Baby

Where are you based?

We are based in Auckland, New Zealand, including a store in Remuera

Find out our Auckland store location by clicking > here

All returns should be sent to: So Beau Baby, Orakei Bay Village, 228 Orakei Road, Remuera , Auckland 1071 New Zealand.

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